How often must the commander update the complainant after the initial feedback?

The correct answer indicates that the commander must provide updates to the complainant every 14 calendar days following the initial feedback. This frequency is important because it ensures that the complainant remains informed about the status of their complaint and the actions being taken to address it. Regular updates help maintain transparency and build trust in the process, allowing the complainant to feel heard and engaged in the resolution of their concerns.

This timeline is likely established to balance the need for timely communication with the requirement of allowing adequate time for investigation and resolution efforts to proceed. A two-week interval gives commanders enough time to gather necessary information and make meaningful progress without leaving the complainant in prolonged uncertainty. Providing updates too infrequently could lead to frustration or a sense of neglect, while too frequent updates might overwhelm both the commander and the complainant with unnecessary communications.

Overall, the 14-day period strikes a practical balance between providing responsive governance and ensuring proper diligence in handling complaints.