Which types of EO complaints exist?

The correct answer identifies that there are two primary types of Equal Opportunity (EO) complaints: formal and informal. A formal complaint involves a structured process that adheres to specific procedures, allowing the complainant to seek resolution through official channels, often culminating in an investigation and a possible administrative action. This type of complaint provides the complainant with certain protections and a more thorough review of the situation.

In contrast, an informal complaint typically does not follow the same stringent procedures as a formal complaint. It allows for initial discussions and resolution efforts without entering the formal complaint system. Informal complaints can be a way for individuals to address minor issues or concerns in a less confrontational manner before deciding whether to escalate the matter formally.

This distinction is important in understanding the EO complaint process, as it influences the way individuals can seek redress and the potential outcomes.